Legal
Terms of Service
Effective September 5, 2026 · Last updated September 5, 2026
Revision driver-legal-2026-09-05
1. Acceptance of these terms
By creating an account or using MyPrivateLane, you agree to these Terms of Service. If you do not agree, do not use the platform. Additional written terms from a transportation operator or service provider may also apply to particular work.
2. The service
MyPrivateLane provides software for transportation operations, including driver onboarding, booking offers, trip coordination, dispatch, compliance records, communications and payment records. Availability and individual features may change as the service is improved.
3. Account accuracy and security
You must provide accurate, current information and keep your sign-in credentials secure. Do not share an account or impersonate another person. Tell us promptly if you believe your account or device has been compromised.
4. Driver and vehicle eligibility
Driver access to bookings can depend on identity, licence, insurance, vehicle and other compliance checks. You are responsible for keeping required information and documents accurate and current. Approval may be paused or withdrawn when requirements are not met or information cannot be verified.
5. Bookings and trip conduct
Only accept work you can perform safely and lawfully. Keep trip statuses accurate, follow applicable transport and safety rules, protect passenger information, and use location or proof features only for the trip they relate to. A booking is not confirmed until the platform reports that it was awarded to you.
6. Payments and records
Amounts shown in the app are based on the booking, completed trip and applicable operator arrangements. Adjustments, holds, taxes or deductions may apply where permitted. Contact support promptly if a trip or payment record appears incorrect.
7. Acceptable use
Do not misuse the platform, bypass access controls, upload unlawful or malicious material, interfere with service operation, scrape data, harass another person, or use passenger, driver or business information for an unrelated purpose.
8. Suspension and account closure
Access may be limited or suspended to protect passengers, drivers, operators or the platform; to investigate safety, fraud or compliance concerns; or when these terms are breached. You may request account deletion in the app, subject to records we must retain for legal, safety, dispute or financial purposes.
9. Service availability and liability
The service is provided subject to applicable law and may occasionally be unavailable. To the maximum extent permitted by law, MyPrivateLane is not responsible for indirect, incidental or consequential loss. Nothing in these terms excludes rights or liability that cannot legally be excluded.
10. Changes and contact
We may update these terms and will identify the current revision and effective date. Material changes may require a new acknowledgement. Questions can be sent to legal@myprivatelane.com.
Contact: legal@myprivatelane.com