Legal

Privacy Policy

Effective September 5, 2026 · Last updated September 5, 2026

Revision driver-legal-2026-09-05

1. Scope

This policy applies to MyPrivateLane websites, business tools and mobile applications. It explains platform processing; a transportation operator may provide additional notices for information it controls.

2. Information you provide

We collect account and contact details, application information, driving-licence and identity details, vehicle information, uploaded compliance documents, support messages, trip updates and proof photos that you choose to provide.

3. Trip location

The driver app collects precise location only from the moment you start driving to a pickup until that trip is finished, including while the app is in the background or the phone is locked. It does not collect trip location between trips. Raw location points are deleted 30 days after a trip completes unless longer retention is required for a specific legal, safety or dispute reason.

4. Device and service information

We process device identifiers, push-notification tokens, app and operating-system versions, security events, network status and limited diagnostics needed to deliver, secure and troubleshoot the service. Diagnostic reports are designed not to include passenger details, addresses or coordinates.

5. How information is used

Information is used to create and secure accounts, assess driver and vehicle eligibility, offer and coordinate bookings, support active trips, communicate updates, maintain trip and payment records, prevent abuse, resolve support requests and comply with legal obligations.

6. When information is shared

We share information only as needed with the relevant transportation operator and dispatch team, service providers working under appropriate obligations, and authorities when legally required. During an active trip, a passenger may see your first name, approved profile photo if available, vehicle make, model and colour, the last four plate characters, and your live trip position. Passengers do not receive your surname, personal phone number, home address or compliance documents through the app.

7. Documents and review access

Identity, licence and vehicle documents are stored privately for compliance review. Access is limited to authorised roles, and reviewer access is logged. We do not make these documents public.

8. Retention and deletion

We retain information for as long as needed to operate the account, complete transactions, maintain safety and compliance records, resolve disputes and meet legal obligations. Retention differs by record type. You can request account deletion in the app; some records may remain where retention is required or deletion would affect another person’s rights.

9. Security and choices

We use administrative, technical and organisational safeguards appropriate to the information. You can update account information, manage notification and biometric preferences, review app permissions, and request access, correction, export or deletion where applicable law provides those rights.

10. Changes and contact

We may update this policy as the service or legal requirements change. The current effective date and revision are shown here, and material changes may require a new acknowledgement. Privacy questions and rights requests can be sent to privacy@myprivatelane.com.

Contact: privacy@myprivatelane.com